Frequently Asked Questions
Everything you need to know about your Chilly's home essentials.
How long does shipping take for home decor items?
Standard shipping typically takes 3-5 business days. For larger furniture or fragile home accents, please allow up to 7-10 business days for specialized handling and delivery.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused. Please note that custom-made textiles or assembled furniture may be subject to a restocking fee.
Are your products covered by a warranty?
Yes, all Chilly's home products come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How do I care for my Chilly's textiles and linens?
Most of our linens are machine washable on a gentle cycle. We recommend using cold water and mild detergents to preserve color vibrancy and fabric softness.