Returns & Exchanges

At Chilly's, we want you to be completely satisfied with your home essentials. If your purchase isn't the perfect fit, you can return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original boxes with all tags attached to ensure they arrive back at our warehouse in pristine condition.

• 3.
  Print and Ship

  Download and print your prepaid shipping label, attach it securely to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.